I’ll list the settings used by our setup below. Select the site that contains your switch with the SIP trunk port(s) configured and select SIP from the Type drop down before clicking Go. To do this you need to navigate to Trunks > Trunk Groups. Next you need to configure a Trunk Group on the Shoretel system. Change one (or more) of the ports to 5 SIP Trunks.Click the name of the switch you want to allocate the SIP Trunks on.Navigate to Platform Hardware > Voice switches > Primary.To do this, you need to do the following: This involves allocating switch ports for SIP trunks. Next you need to make sure your Shoretel system is ready to use SIP trunks. Some of the settings later in this post may conflict with settings currently in use if you already have a FreePBX installation that you intend to use. I’d recommend doing the same if you don’t already have a FreePBX installation or are as new to FreePBX as I am.
To start with I followed a guide on PowerPBX to get Asterisk installed on Ubuntu Server. The version numbers of the components used are as follows. The settings required for your setup may differ. The settings in this post are the settings used in our setup and work for us. I am not responsible for any damage you cause to your own systems.
#Shoretel blocking incoming number free
Feel free to follow along though.ĭisclaimer: Some of the configuration detailed in this post is quite advanced and shouldn’t be attempted on a live system unless you are confident you know what you are doing. If User Extensions on Skype is your end game, then maybe this solution isn’t for you. I should point out here though that this particular installation wasn’t configured to support enterprise voice and user extensions would still remain in Shoretel. We haven’t had any call quality issues over PSTN either. The solution has been in place for roughly a month now and seen a reasonable amount of load while remaining stable.
#Shoretel blocking incoming number trial
The option I settled on was an open source PBX platform in the form of FreePBX, which is essentially a gui for Asterisk.Īfter a lot of research, posts with missing information and trial and error I finally got the solution working by following multiple guides for various products connecting to other products until I finally found a configuration that worked. I’m sure that would work fine if money was no object, but when the budget for the project is minimal, another option is required. I looked at the recommended option from Shoretel, which is a Mediant Session Border Controller to proxy between the two voip systems. Seems simple, until you do some digging and find out that Shoretel 14 doesn’t support SIP over TCP, and S4B doesn’t support SIP over UDP. Recently I was tasked with setting up Dial-in conferencing in Skype for Business using a Shoretel voip system and the PSTN Gateway. If you reboot a phone, you will see it downloads the sevgcustom.txt file from the server and the language and country settings are all correct.ĭon’t forget to change the configuration files for any other model phones you have! Posted on MaCategories Technology, Telephony, Shoretel, General Tags cisco, lldp, shoretel 1 Comment on ShoreTel LLDP Followup Trunking From Skype for Business to Shoretel via FreePBX # Please consult Shoreline support before editing or deleting this fileĪnd done. So within the c:\inetpub\ftproot\sevgcustom.txt file for the IP 230g phones we use, all we have to do is add the following to the file. The table below shows which custom configuration file you need for each model of phone. Fortunately though ShoreTel provide some custom configuration files for each phone which are included in the main configuration file.
To get around this, there are some other configuration files which I was made aware of by our ShoreTel partner. While it works to start with, we found that ShoreTel overwrites the configuration files periodically and removes the custom settings enter, which is a pain un the UK when the default country for ShoreTel is USA.
In the post I mentioned changing the configuration files for the phones on the ShoreTel server in order to correctly set the language and country, thus making the dial tone etc sound correct to end users. Since then I have learned a trick or two and though I’d give a little update. A while ago I wrote a post about the experience I had setting up LLDP on Cisco switches with ShoreTel phones.
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